At Nylon Tale, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 7-day return policy from the date of delivery. Please review the following terms and conditions:
Eligibility:
- To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.
- Returns are only accepted for items purchased directly from Nylon Tale’s website. If you purchased our products from a third-party retailer, please contact them directly for their return policy.
How to Initiate a Return:
- Contact our customer support team at [email address] within 7 days of receiving your order to initiate the return process.
- Provide your order number and the reason for the return.
- Our team will provide you with further instructions on returning the item.
Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is safely received.
Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
Exchanges:
- We do not offer exchanges at this time. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.
Contact Us: If you have any questions or concerns about our return policy, please contact us
